Privacy Policy for Lone Star Fence Works

We value your privacy and are committed to protecting your personal information. This policy details how Lone Star Fence Works collects, uses, protects, and shares your information.

1. Information Collection:

We collect personal information including names, email addresses, phone numbers, and address details via our website forms (e.g., on our homepage and contact page), phone calls, and other direct communication channels. This information is collected solely to provide fence project quotes, manage scheduling, deliver service updates, and facilitate customer communications.

2. How Information is Used:

Your personal information is used exclusively to:

• Provide accurate project quotes and estimates.

• Schedule and confirm appointments for services.

• Send critical service updates and project progress notifications.

• Manage customer support and general communications.

3. SMS Privacy Policy (CRITICAL NO SHARING STATEMENT):

• SMS Opt-In Details: By providing your phone number and giving consent to receive text messages, you are opting into the Lone Star Fence Works SMS program. Your express opt-in consent is obtained either through clear checkboxes on our website forms, through explicit verbal consent during a call, or by texting a keyword to our number.

• No Sharing for Marketing: Mobile information, including your mobile phone number, will not be shared with third parties or affiliates for their marketing or promotional purposes. This includes text messaging originator opt-in data and consent. Your mobile information will not be sold, exchanged, or transferred to any third parties for their independent use. Data collected is used solely by Lone Star Fence Works for the purposes stated in this policy.

4. Data Security Practices:

We implement robust security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include:

• Secure servers and data centers.

• Encryption of data both in transit and at rest where appropriate.

• Strict access controls to limit who can access your personal data.

• Regular security audits and updates to our systems.

5. Cookies and Tracking Information:

Our website may use cookies and similar tracking technologies (such as pixels or web beacons) to enhance your browsing experience, analyze site traffic, and personalize content. Cookies are small data files stored on your device. You can control cookie preferences through your browser settings. We use this data to understand website usage and improve our services, but it is not used to personally identify you without your explicit consent.

6. User Rights (Opt-Out, Access, Update, Deletion):

You have the right to control your personal information:

• Opt-Out of Communications: You can opt-out of email communications at any time by following the unsubscribe instructions provided in our emails. To opt-out of SMS messages, reply "STOP" to our text messages.

• Access & Update: You may contact us directly to request access to the personal information we hold about you or to request updates/corrections to your data.